At HSBC Bank (Vietnam) Limited, we are committed to delivering the highest levels of customer service. If, for any reason, you are not entirely satisfied with any aspect of our service, we would like to hear from you to help us make things right. Whether you are providing general feedback or making a complaint, we value your inputs and consider it as extremely important part of our service.
You can provide feedback to us directly by calling, meeting or emailing your Relationship Manager/ Customer Service Manager. Alternatively, you can also send a written feedback using the template placed at all Branches/Transaction Offices. Whichever channels you choose, we assure that your feedback will be read, acknowledged and handled by relevant departments.
We aim to resolve as many issues as possible within 30 working days of receiving a complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.